Billing Terms and Conditions

These Billing Terms and Conditions explain how payments, billing information, order charges, and related payment matters are handled when you purchase from Carilura.

Store Information

Store Name: Carilura
Website: carilura.myshopify.com
Email: orunceren5@gmail.com
Phone: +1 (203)-550-0833
Address: 5328 Pacific Ave, Bay City, Oregon 97107, United States

Accepted Payment Methods

Available payment methods are displayed at checkout before you complete your purchase.

We may accept major credit cards, debit cards, and other secure payment options depending on the payment methods available on our website at the time of checkout.

Payment Security

All payments are processed securely through trusted third-party payment providers.

Carilura does not store full credit card numbers or sensitive payment details on our servers. Payment information is encrypted and handled securely by the payment processor used at checkout.

Billing Information

By placing an order, you agree to provide accurate, complete, and current billing information, including:

Full name
Billing address
Email address
Phone number
Payment details

Incorrect or incomplete billing information may result in order delays, payment failure, or order cancellation.

Order Confirmation

After placing an order, you should receive an order confirmation email at the email address provided during checkout.

This confirmation means we have received your order. It does not guarantee final acceptance of the order if payment verification, fraud review, stock availability, or billing issues require further review.

Payment Authorization

When you place an order, your payment method may be authorized immediately.

Your order will only be processed after payment has been successfully approved. If payment authorization fails, your order may not be completed.

Pricing

All prices are displayed on our website and may be subject to change without notice.

We make reasonable efforts to ensure that product prices, shipping fees, discounts, and taxes are accurate. However, if a pricing error occurs, we reserve the right to correct the error, cancel the order, or contact you for further instructions.

Taxes and Fees

Applicable taxes, shipping charges, and any additional fees will be displayed at checkout before payment is completed.

Customers are responsible for any applicable taxes, duties, customs fees, or import charges required by their location, where applicable.

Currency

Orders are charged in the currency displayed at checkout.

If your payment method uses a different currency, your bank or payment provider may apply currency conversion rates or additional fees. Carilura is not responsible for fees charged by your bank or payment provider.

Discounts and Promotional Codes

Discount codes must be entered at checkout before payment is completed.

Discounts cannot be applied after an order has already been placed. Promotional offers may be changed, limited, or discontinued at any time without notice.

Failed or Declined Payments

If your payment is declined, your order may not be processed.

Payment may be declined due to incorrect billing details, insufficient funds, bank restrictions, expired cards, fraud prevention checks, or other payment provider issues.

Please contact your bank or payment provider if you believe your payment was declined by mistake.

Fraud Prevention

For customer protection, some orders may be reviewed for fraud prevention purposes.

We reserve the right to cancel, refuse, or request additional verification for any order that appears suspicious, unauthorized, or potentially fraudulent.

Order Cancellation

If you need to cancel an order, contact us as soon as possible at orunceren5@gmail.com.

If the order has already been processed or shipped, cancellation may no longer be possible. In that case, you may request a return according to our Return and Refund Policy.

Refunds

Approved refunds are issued to the original payment method used at checkout.

Once processed, refunds usually take 5–10 business days to appear on your bank or card statement, depending on your payment provider.

Shipping charges, duties, or other external fees may not be refundable unless required by law or unless the issue was caused by our error.

Chargebacks and Payment Disputes

If you have a billing issue, please contact us first at orunceren5@gmail.com so we can help resolve the matter.

Filing a chargeback without contacting us may delay resolution. We reserve the right to provide order, shipping, delivery, and communication records to the payment provider when responding to payment disputes.