FAQs

What is Carilura?

Carilura is an online store offering carefully selected products designed to bring style, comfort, and everyday value to our customers.

How can I place an order?

You can place an order directly on our website: carilura.myshopify.com. Simply choose the product you want, add it to your cart, and complete checkout with your shipping and payment details.

How long does order processing take?

Orders are usually processed within 1–3 business days after payment confirmation. Orders are not processed on weekends or public holidays.

How long does shipping take?

Estimated delivery time is usually 7–15 business days, depending on your location and the shipping carrier.

How much does shipping cost?

Shipping costs are calculated and displayed at checkout before you complete your purchase.

Will I receive tracking information?

Yes. Once your order has shipped, you will receive a shipping confirmation email with tracking information when available.

What should I do if my tracking number is not updating?

Tracking updates may take 24–72 hours to appear after shipment. If your tracking does not update after that period, please contact us at orunceren5@gmail.com.

Do you accept returns?

Yes. We accept returns within 30 days from the date your order is delivered.

Is return shipping free?

Yes. Carilura offers free return shipping for eligible returns.

Do you charge a restocking fee?

No. We do not charge any restocking fees.

Are any items final sale?

No. Carilura does not have final sale items. All products are eligible for return if they meet our return conditions.

How do I request a return?

To start a return, contact us at orunceren5@gmail.com with your order number, full name, and reason for return. Our support team will provide return instructions.

When will I receive my refund?

Once your return is received and inspected, approved refunds are processed to your original payment method. Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.

What should I do if I receive a damaged or incorrect item?

Please contact us as soon as possible at orunceren5@gmail.com with your order number and clear photos of the item or issue. We will review the case and help provide a suitable solution.

Can I change or cancel my order?

If you need to change or cancel your order, contact us as soon as possible at orunceren5@gmail.com. Once an order has been processed or shipped, changes or cancellations may no longer be possible.