Return and Refund Policy

At Carilura, customer satisfaction is important to us. If you are not fully satisfied with your purchase, you may request a return within 30 days of receiving your order.

Return Window

We accept returns within 30 days from the date your order is delivered.

To be eligible for a return, the item must be:

• In the same condition that you received it
• Unused, unworn, or undamaged
• With all original tags and packaging included
• Accompanied by proof of purchase or order confirmation

Free Return Shipping

Carilura offers free return shipping for eligible returns.

Once your return request is approved, we will provide you with return instructions and a prepaid return shipping label, if applicable.

No Restocking Fee

We do not charge any restocking fees for returned items.

No Final Sale Items

Carilura does not mark any items as final sale. All products are eligible for return as long as they meet the return conditions listed in this policy.

How to Start a Return

To request a return, please contact us at:

Email: orunceren5@gmail.com
Phone: +1 (203)-550-0833

Please include:

• Your full name
• Order number
• Email address used at checkout
• Reason for return
• Photos of the item, if the product arrived damaged or incorrect

Our support team will review your request and provide return instructions.

Refunds

Once we receive and inspect your returned item, we will notify you by email about the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method. Please allow 5–10 business days for the refund to appear on your bank or card statement, depending on your payment provider.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If your item is damaged, defective, or incorrect, contact us as soon as possible at orunceren5@gmail.com with your order number and clear photos of the issue.

We will review the case and offer a suitable solution, such as a replacement or refund.

Exchanges

If you would like to exchange an item, please contact us at orunceren5@gmail.com. We will guide you through the exchange process based on product availability.

Return Address

Returns must be sent only after contacting us and receiving return instructions.

Carilura
5328 Pacific Ave
Bay City, Oregon 97107
United States

Contact Information

For any questions about returns or refunds, please contact us:

Store Name: Carilura
Website: carilura.myshopify.com
Email: orunceren5@gmail.com
Phone: +1 (203)-550-0833
Address: 5328 Pacific Ave, Bay City, Oregon 97107, United States